Intel vPro platform joins hands with Sunflower, both software and hardware to solve the problem of remote operation and maintenance in the manufacturing industry

time:2023-01-27 10:01:06 source:scripttoolbox.com author:Chassis
Intel vPro platform joins hands with Sunflower, both software and hardware to solve the problem of remote operation and maintenance in the manufacturing industry

Company computers are faced with various applications, connections, documents and data every day; after a period of time, freezes, flashbacks, blue screens, and crashes are inevitable. As long as you can still boot into the system, it is definitely one of the most reliable solutions for IT operation and maintenance personnel to help handle it through remote management. In this process, many companies will give priority to using remote management software to solve problems. Remote management software is very practical, but there are also "dead spots" Remote management of computers is achieved through the built-in "remote desktop" function of the operating system. Through a series of agreements and authorizations, enterprise operation and maintenance personnel can take over the client computer through the network, so as to perform various setting adjustments and software repairs. In daily enterprise IT operation and maintenance, since there is no need to solve problems face-to-face, this kind of software solution can greatly improve the efficiency of operation and maintenance and save the physical strength of operation and maintenance personnel; therefore, it is widely welcomed by enterprises and operation and maintenance personnel. Sunflower is the first echelon of such software solutions; in the past 15 years, Sunflower has provided services for 210 million devices, more than 50 million users and more than 700,000 enterprises, and has accumulated excellent reputation. In addition to the basic remote management functions, Sunflower also focuses on solving the intranet penetration problem that enterprises often face, enabling a smoother operating experience. At the same time, in the enterprise-oriented operation and maintenance solution, Sunflower also provides a series of important functions such as IT asset management, screen recording, permission/role setting, service log recording and unified operation interface, which can solve practical operation and maintenance problems. At the same time, it ensures the standardization and security of the remote operation and maintenance process. But as a piece of software, many remote management solutions represented by Sunflower still need to rely on the underlying support provided by the operating system. In other words, once the computer cannot enter the system or the operation and maintenance process involves switching/restarting operations, the use of these software solutions will be greatly restricted. Repairing the unbootable operating system, restarting, and switching the machine on and off are all "routine operations" in IT operation and maintenance work, but they are the pain points that various remote management software cannot solve. To this end, many solution providers have launched various "box" products to overcome the inherent limitations of software solutions by introducing hardware. However, from the perspective of actual user acceptance and ease of use, such methods have limited effects. The computer's on-off and operating system startup processes are all controlled by the computer's computing platform. If the computing platform supports remote management, the problem will be solved. And these features are the strengths of the Intel vPro platform. And now, Sunflower has also achieved full compatibility with the Intel vPro platform through ecological cooperation, thereby realizing functions such as on-off and restart of remote operation and maintenance; it has cleared the biggest dead end of remote management software solutions. Intel vPro platform, the terminator of pain points in computer operation and maintenance The key to the new version of the Sunflower remote management solution to solve problems such as power on/off and restart is to invoke the remote out-of-band management function provided by the Intel vPro platform. With the support of this function, as long as the computer is connected to the power supply and network cable, the operation and maintenance personnel can take over the target computer, and realize a series of operations that could not be realized in the past, such as adjusting the computer BIOS settings, repairing the operating system, switching the machine on and off, and restarting. This greatly expands the applicable scenarios of remote management. Of course, in addition to remote management software such as Sunflower, Intel also provides a dedicated EMA (Endpoint Management Assistant) terminal management assistant for the vPro platform to realize the remote management function of the system. As an important portal for computer operation and maintenance, the Intel EMA platform can be deployed not only locally, but also in the cloud; it can meet the complex needs of current enterprise cloud and digital transformation. In extreme cases such as computer loss or theft, operation and maintenance personnel can even remotely lock the computer and clear the important data in it, so as to minimize the loss of the enterprise. While providing powerful out-of-band management functions, the Intel vPro platform also has built-in AI-based next-generation hardware shield technology. This technology can not only be used to protect basic programs such as BIOS and firmware of a computer from being maliciously tampered with, but also ensure that operating system processes, drivers, runtimes and application software are protected from memory injection by various malicious programs during computer operation. Ensure that the computer can obtain the entire process of operation security. At the same time, the hardware shield of the Intel vPro platform can also use AI technology to actively predict the running results of the code, avoid malicious programs running in the background for the purpose of extortion and mining, and achieve the security effect of preventing problems before they occur. The next-generation Intel vPro platform is based on the latest Intel 12th Gen Core series processors, and is consistent with Intel's 12th Gen Core series processors in terms of performance, features, power efficiency and compatibility. Therefore, enterprises adopting the next-generation Intel vPro platform can achieve a full-dimensional balance in performance, manageability, O&M convenience, security, and TCO. Implement both software and hardware to provide a more reliable remote operation and maintenance solution for the manufacturing industry. For some industries and application scenarios, the improvement of remote operation and maintenance efficiency brought by out-of-band management seems to be the icing on the cake, but for other industries and application scenarios, These features are critical, and are an effective means of improving the reliability of critical businesses. Taking the manufacturing industry as an example, once a computer failure involves key processes and positions, causing production stagnation or order delivery delays, the company will pay huge costs and loss of goodwill, and it is more likely to involve cumbersome legal issues. Shanghai Weihong Electronics is a high-tech manufacturing enterprise focusing on CNC machine tool servo systems, with a large number of design and R&D positions. In these workflows, designers and developers not only need high-performance desktops and workstations to drive complex industrial design software, but also need to ensure the stable operation of the underlying software and hardware platforms at all times. Therefore, the timeliness of IT operation and maintenance has also become a very important indicator for enterprises. However, in the actual work process, design and R&D personnel are often unable to obtain timely and effective operation and maintenance support due to the home office caused by the epidemic. Even if you are in a unit, various computer "bugs" that often appear will cause work efficiency to be lost in the back and forth of the operation and maintenance personnel. The underlying hardware platform that design and development relies on is not stable enough, and it is always the sword of Damocles hanging over Weihong Electronics. Weihong Electronics found that the combination of Intel vPro platform commercial computer/workstation and Sunflower remote management solution can perfectly solve the accumulated problems of operation and maintenance. After some consultation, research, planning and verification, Weihong Electronics has also received good results through the actual deployment of this plan. The new-generation Intel vPro platform based on the 12th-generation Core processor enables newly purchased desktops/workstations to obtain powerful performance, which is sufficient to support the smooth running of various large-scale industrial software. The hardware shield technology built into the Intel vPro platform also enables these desktops/workstations to obtain hardware-level security hardening, which can better deal with various known and unknown security threats and reduce the risk of computer failure and data leakage. In terms of remote management, the combination of the powerful out-of-band management function of the Intel vPro platform and the Sunflower remote management software has greatly improved the efficiency and applicable scenarios of operation and maintenance work. As a result, Weihong Electronics can get rid of the traditional operation and maintenance dilemma, and better practice its own way of manufacturing transformation and upgrading with the support of new platforms and new solutions. Join hands with ecological partners to provide a solid foundation for operation and maintenance upgrades Under the multiple challenges of comprehensive industrial upgrading, intensified competition and repeated epidemics, more and more enterprises have begun to create more flexible business and office flows. Through distribution and decentralization, enterprises not only solve pain points and release employee creativity by improving office flexibility, but also reduce operating costs. However, under the background that more and more IT equipment is involved in the digitization of business processes, in order to obtain these advantages, enterprises must first solve the problems of remote collaboration, operation and maintenance management and security in the process of remote office. Therefore, the operation and maintenance pain points encountered by Weihong Electronics are not uncommon. Even in other business models that place more emphasis on cross-regional collaboration, similar problems have plagued companies for years. And the powerful hardware out-of-band management and security functions provided by the Intel vPro platform are the advantages to solve these pain points in one fell swoop. In addition, with the rapid expansion of Intel vPro platform software ecosystem, more and more traditional IT management solutions can also be fully upgraded at the function and experience level with the support of the processor platform, creating a more complete, simpler and more efficient solution. , Lower cost of IT operation and maintenance. At present, the number of software ecological partners of Intel vPro platform has reached more than 150, and the number of solutions and actual deployment users are also increasing rapidly. Obviously, this kind of IT operation and maintenance idea that implements both software and hardware will also become the smart choice for more and more enterprises.

(Responsible editor:Tablet PC)

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