Afraid of losing the courier? JD.com launches full insurance service: Damaged items can be fully compensated at the insured price

time:2023-02-08 01:30:13 source:scripttoolbox.com author:Notebook computer
Afraid of losing the courier? JD.com launches full insurance service: Damaged items can be fully compensated at the insured price

On September 21, Jingdong Express officially announced the launch of a "full insurance" service for personal scenarios. Once an item is damaged, it will be compensated in full according to the insured price range. According to official news, the service will be launched on September 29, and consumers can experience it first in the mini program. (Photo from: pexels) With the emergence of online shopping platforms, it seems that we can no longer leave the life of buying goods from all over the world without leaving home, and the express delivery industry is also driven by online shopping. The competition is fierce, which is different from the speed and price in the early stage of development. , and now has entered the white-hot stage of competition for service quality. Jingdong Express will launch the "full guarantee" service in the near future. After confirming the scope of the product quotation, once the express item is damaged, it will compensate the customer in full. Launching this service at this point in time seems a bit meaningful. (Picture from: JD.com Express applet mockup shell) Earlier, the topic of SF Express's "insured price of 18,000 yuan and compensation of 500 yuan" was on the hot search, causing heated discussions among netizens. In this incident, Mr. Wang sent a figure worth 17,000 yuan through SF Express, and paid 108 yuan to reach the price range of 18,000 yuan, but only 500 yuan was compensated by SF for the damage to the object during transportation. , making people feel uncomfortable. It is reported that the current insured service of most express services is not "insured" in the true sense. If it is some items whose value cannot be determined, the compensation is often irrelevant to the scope of the insured. It has to be said that most customers will not seriously check the extremely long insured price agreement, and naturally they will not understand the true meaning of "insured price service", and only consumers who trust express delivery companies will be injured. (Picture from: SF Express + Mini Program) Of course, some people think that the insured price range mentioned in the insured price service can only be used as a reference for compensation, and it cannot be regarded as the real compensation amount, but the customer is not clearly informed, this is the express delivery responsibility of the company. It has to be said that courier services are becoming more and more common nowadays. Consumers should make proof of the price of the item before sending it, such as the purchase certificate of the product, etc., so as to provide strong evidence to support the claim for compensation. And express companies should also do a good job of safe transportation, perform their duties of insuring price, and turn "insurance" into a new profitable project but are unwilling to take responsibility, which will only wipe out the trust of consumers. (Cover image from: Jingdong Express applet mockup shell)

(Responsible editor:Memory module)

Related content